Ok, so I do a lot of free support at communities, and it makes me wonder sometimes if people even try to help themselves before running in for a hand holding session… Usually I’m fine with it, but after a while I have to just think they’re just being lazy…
So, I have a small rant, and hope you all bear with me through it… It’s not directed at any one user (ahem) and not at any specific community…
Ok, we’re here for free, we don’t ask for anything in return; we’re here because we understand the solutions to the problems and want to (in most cases) help everyone to make any situation work for them… We do this to help the admin’s of the sites that we enjoy; because without them we’d not be able to do what we enjoy.
Now, when you come in, and ask a million questions about the most basic stuff that could be learned by spending 5 minutes either reading through previous posts or poking and prodding the product, you’re taking our time away from users who actually have valid problems that they cannot figure out…
Utilities are built and put in place to help you lookup things like language file locations, styling on cells/sections, they’re there, we look things up the same way you do… We’ve all been in the newb position, but we learned to think for ourselves and look for items vs sittig and whining for the most basic crap…
Then you ask for help with things that aren’t even related to the product… Sorry, we’re not the w3c, we’re not PHP.net, we’re not going to teach you how to code… And we’re certainly not going to do it all for you all of the time…
Please, for my sanity (or what is left of it) please learn to help yourself! That is, unless you’re paying me to do it… In that case, you can take this post and put some honey mustard on it and I’ll eat it ;)…
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